Frequently asked questions

We help you access trusted products from the UK and have them delivered to you in Ghana. We handle sourcing, purchasing, shipping, customs and delivery — all included in one transparent price.

1. Browse products. 2. Add to basket. 3. Pay. 4. We purchase from approved UK stores. 5. Your order is packed and shipped. 6. You receive updates until delivery.

Delivery from the UK to Ghana typically takes 4–6 weeks, depending on your location and customs processing. You'll receive a tracking number once your order ships so you can monitor progress.

We pack everything with care, but if anything arrives damaged, contact us within 48 hours with photos. We'll arrange a replacement or full refund — no questions asked.

We use durable, secure packaging to ensure your groceries and products arrive in perfect condition.

No. Customs duties, taxes and import handling are already included in the price you pay at checkout. There is nothing extra to pay on delivery.

Yes. Use “Request a Product” and we'll confirm availability and pricing from UK retailers.

Prices are shown in GH₵ (with a GBP reference). You're charged in GBP at checkout, secured by Stripe. More local payment options are coming.

Yes. We source only from trusted UK retailers and suppliers.

Orders can be cancelled before purchasing has started. Once products have been purchased, cancellation may not be possible.