Policy
Returns & refund policy
Because many products are purchased specifically for each customer, return eligibility depends on the product category.
Damaged or incorrect items
If anything arrives damaged, incorrect or with a manufacturing defect, contact us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or full refund — no questions asked.
Non-returnable items
For safety and hygiene, some items cannot be returned: opened food, personal care, baby products, supplements, and beauty products.
Refunds
Approved refunds are processed after review. Timelines depend on the original payment method.